VASIONAService 03 / 05
Knowledge Chatbots (RAG) & Follow-Ups
A chatbot that answers from your documentation rather than from imagination. When the conversation stops, automated sequences keep working in your place. Answers can cite sources, respect access permissions, and route the conversation to the right person when a decision requires human judgment.
What's included
- 01
Retrieval-Augmented Generation (RAG)
AI agents trained strictly on your internal knowledge bases, PDFs, standard operating procedures, and product catalogs to eliminate hallucinations.
- 02
Omnichannel Deployment
Embed conversational agents across your website, WhatsApp, SMS, and email.
- 03
Automated Nurture Sequences
Smart follow-up triggers that keep leads engaged through automated email or message workflows after their initial chat interaction.
- 04
Human Handoff
When the bot reaches its limit, the conversation moves to your team with full context, so the customer never repeats themselves.
How we build it
We organize knowledge sources before connecting them to a model: removing stale versions, assigning content owners, and defining access rules. We then build retrieval that finds the relevant passage, preserves conversation context, and clearly shows what supports each answer.
Before launch, we create a set of real questions and evaluate accuracy, tone, and safety boundaries. After release, we track unanswered topics, improve the knowledge base, and optimize when sales or support should step in.
What you gain
- 01
Faster answers grounded in verifiable internal sources
- 02
Fewer repetitive questions for sales, support, and operations teams
- 03
Continuity from the first question through follow-up and human handoff
A few questions away from your complete growth plan.
Complete the questionnaire in just 2 minutes and the Vasiona team will prepare your complete, personalized Vasiona Growth Plan and email it to you as a PDF within 24 hours.